Refund & Return Policy

90-Day Money-Back Guarantee

At FoldCure, your satisfaction is our priority. We stand behind our products and want you to shop with confidence.

If, for any reason, you are not completely satisfied with your purchase, you may request a return within 90 days of receiving your order for a full refund of the product purchase price.

To qualify for a return under our 90-day money-back guarantee, the product must be in good condition and returned in its original packaging.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

To initiate a return, please contact info@myfoldcure.com with your order number. Our customer support team will provide the necessary return instructions.

Approved refunds will be issued to the original payment method used at checkout.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible at info@myfoldcure.com.

Include your order number and a description of the issue. Photos of the affected product and packaging may also help us resolve the matter more quickly.

We will arrange a replacement free of charge. Where required by applicable consumer protection laws, other remedies, including refunds, will remain available.

Order Cancellations

If you wish to cancel your order after placing it, please contact us at info@myfoldcure.com as soon as possible.

Our shipping team processes orders Monday through Saturday. Once your order has been dispatched, we may no longer be able to cancel it.

If your order has already shipped, you may request a return in accordance with our 90-day money-back guarantee.

Change of Mind & Exchanges

Changed your mind? We understand.

If you would like to return or exchange your FoldCure product, please contact us at info@myfoldcure.com within 90 days of receiving your order.

Returns requested after the 90-day period are not eligible under our voluntary money-back guarantee.

For hygiene reasons, exchanges are accepted only for unused products in their original packaging.

These conditions do not limit any statutory consumer rights that may apply to defective or nonconforming products.

Order Marked as Delivered but Not Received

If your tracking information indicates that your order has been delivered but you have not received it, please contact info@myfoldcure.com, preferably within 7 days of the reported delivery date.

Our support team will investigate the shipment with the relevant delivery provider and help arrange an appropriate resolution, which may include a replacement or refund.

This notification period does not limit your rights under applicable consumer protection laws.

Refund Processing Times

Once we receive your returned product, we aim to inspect and process the return within 1 business day.

After your refund has been approved and issued, please allow approximately 3–7 business days for the funds to appear in your original payment account, depending on your bank or payment provider.

We will process all refunds within any deadlines required by applicable law.

Contact Information

For returns, refunds, exchanges, or other order-related questions, please contact:

FoldCure
Operated by Zenara Commerce LLC
30 N Gould St Ste 40714
Sheridan, WY 82801, USA

Email: info@myfoldcure.com
Website: https://myfoldcure.com